As Membership and Community Engagement Specialist at SCAI, your work will ensure that patients everywhere receive quality cardiovascular care, addressing one of the most pressing health issues in America. We are looking for a customer service-oriented individual with excellent communication skills to join our team, attract prospective members, and deepen engagement with our active community of physicians and healthcare professionals.
We provide cutting-edge, high-quality education for interventionalists and their teams and consistently develop new programs to engage our members. In this dynamic role, you will interact directly with our membership community and work across multiple software platforms, including Protech and Higher Logic, taking ownership to improve our processes as we grow. Reporting directly to the Manager, Member Development, you will work closely with a high-performing, collaborative, and enjoyable group of colleagues on the Membership, Marketing, and Communications team. Our staff works remotely; you will travel only a few times a year to visit the office in DC and to attend conferences for SCAI and our partner organizations.
Responsibilities
Community engagement
- Under the direction of the Director of Marketing and Communications and the Manager of Member Development and Engagement, support initiatives that create a vibrant and engaging community in MySCAI (SCAI’s online community for members). Includes managing production, scheduling, and approval of content; recruitment of champions; and responding to complex member questions and comments in MySCAI.
- Support the Manager of Member Development and Engagement in coordinating the ELM program, the 30 in their 30s Award, the MSCAI nomination process, and the Mentor Program.
- Cultivate and collaborate with volunteers serving as SCAI ambassadors to recruit prospective members.
- Work with the membership and marketing teams to identify, develop, and promote programs and initiatives to attract and retain members.
- Work with the full Membership, Marketing, and Communications team (MMC) to establish annual goals and metrics to evaluate membership community engagement.
- Offer a concierge service for members, including MySCAI communications, incoming phone calls, emails, and other systems as required.
Membership support
- Work with the Membership team to manage renewals, including calling lapsed members in Q4 to encourage rejoins.
- Serve as a staff liaison to the Membership and Credentialing Committee, tracking participation, recording minutes, and creating and distributing agendas.
- Create monthly and yearly statistical and ad-hoc reports for leadership and staff.
- Support the Membership and Database Specialist in identifying and tracking interventional cardiology training program directors.
- Develop and maintain standard operating procedures for SCAI membership activities.
- Manage logistics for SCAI exhibitions at national medical meetings for membership recruitment. There may be a small requirement for travel.
Qualifications
- Bachelor’s Degree and a minimum of 3-5 years of experience managing membership services for a medical society or nonprofit organization or an equivalent combination of education and experience.
- Experience using membership database/AMS software. Familiarity with developing logic-driven processes within CRM/AMS software, such as building reports, designing targeted marketing lists, developing if/then communication workflows, or using built-in software tools to produce specific results. Experience with Protech and/or Higher Logic is preferred.
- Previous experience in customer service, including technical support, is preferred.
- Demonstrated experience with MS Office products (Word, Outlook, Excel); demonstrated ability to learn new software.
- Prior success in membership growth and retention in a nonprofit organization is highly preferred.
- Experience working with healthcare professionals or physicians is preferred.
Attributes
- Experienced communicator who can identify, assess, and respond to member issues, both verbally and online, while maintaining a calm, courteous, and helpful attitude.
- Organized with excellent time management, multi-tasking, and problem-solving skills, and the proven ability to meet deadlines.
- Highly detail-oriented and analytic thinker who enjoys using data to inform best practices to recruit and retain members.Enthusiastic team player with superior interpersonal skills and the ability to build and maintain positive relationships across departments.
- Strong technical skills with the willingness to learn new software.
What’s Attractive to the Right Candidate?
- This is a great time to join SCAI. Our organization is financially stable and growing, which allows us to invest resources in exciting new programs.
- You will be working alongside courteous, smart, collaborative, and hard-working colleagues who are committed to providing real value for our members. Everyone on the team carries their weight, and we are proud of the service we can deliver together.
- There is always something new happening at SCAI. Your days will be varied, you will learn quickly, and you will have the flexibility to adapt and evolve our processes to better serve our members
- Your work will save lives. The doctors, scientists, and researchers we work with are committed to addressing a wide range of cardiovascular issues facing many Americans.
- We have a solid foundation as the leading medical society for interventional cardiology professionals and have experienced tremendous growth over the past 10 years. We have invested in effective, efficient technology and in people who add to our positive work culture. We were intentional as we built and broadened our team, keeping a strategic focus on the future.
- We offer highly competitive compensation and benefits that include health, dental, and vision insurance; tuition reimbursement; vacation and holiday pay; retirement plan with employer contribution; short-term and long-term disability insurance; and more.
- You can work remotely from your home office with limited travel.
To Apply
We encourage you to apply even if your experience is not a 100% match with the position description; we will consider people from a variety of backgrounds and career experiences.
Email your resume to Aileen Hedden at [email protected] with “SCAI –Membership & Community Engagement Specialist #2022-2736 CW” as the subject of the email.
Staffing Advisors is committed to reducing bias in every aspect of the hiring process. We have long recommended an evidence-based approach to hiring. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. This position may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.